GUI cameras not showing in the GUI

Follow the flowchart below. For each stage that requires further instructions you’ll find the instructions below:

Check communication with Secondary Robot

1. Refresh GUI page (Press F5)

2. Check if both robots are online

   1. Pass - All robots are connected

   2. Fail - Some robots are disconnected

Above image shows a case where the secondary robot is disconnected

Check missing camera view

1. Disconnect 1 camera that is visible in the GUI

2. Connect the camera that is not showing to the connection of the previous disconnected camera

3. Wait for 30 seconds

4. Is the suspected camera showing in the GUI

   1. Camera Pass

   2. Camera Fail

5. Repeat steps 2-4 for each camera not showing in the GUI

6. Follow chart according to the results

   1. Pass - All cameras passed

   2. Fail - Some cameras failed

Check communication with Camera Server

1. Press Window key on the keyboard

2. Type cmd and press Enter

3. Type ping 172.1.1.11

   1. Passed - If the reply starts with:

      1. Reply from 172.1.1.11: bytes=32 time=1ms TTL=128

   2. Failed - if the reply is of form:

      1. Request timed out

      2. Reply from 172.1.1.11: Destination host unreachable.

Power Cycle to the Table

1. Disconnect power from primary

2. Wait 120 seconds

3. Connect power to primary

4. Follow daily routine to start the system

Replace GUI Camera

Call a technician to replace the GUI camera